RetailCraft 21 – “One-way and two-way doors” – Chris Poad, Managing Director, Online at Tesco PLC
Chris Poad, Managing Director, Online at Tesco PLC joins us in the studio for a wide-ranging and extensive discussion. Fresh from a series of senior roles at Amazon (heading Fulfilment by Amazon, then Director, Amazon Business International), Chris has returned to the UK to take up the reins at Tesco’s online activities – just in time to be in the eye of the COVID storm!
We segue from his career to the Tesco response – an impressive and sustained activity at scale – and we learn about the values that drove the work, the decision-making approaches, and how the team runs under such great pressure.
The interview is chock-full of insights, expressed with clarity and openness – it’s a privileged view inside Tesco at a defining time. There are too many quotable nuggets to list here, but the title of this podcast references a perceptive classification of decision-making – jump to 22m10s if you can’t bear to wait! It’s worth it.
Our thanks to Chris for giving us so much time, and we’ll pick up with him again post-Christmas to see how the peak-upon-peak of trading turned out.
Run time: 38 minutes
INFORMATION:
Chris Poad: https://www.linkedin.com/in/chrispoad/
Ian Jindal: www.linkedin.com/in/ianjindal/ and www.twitter.com/ianjindal
Jamie Merrick: https://www.linkedin.com/in/jamiemerrick/
Recorded remotely and at Spiritland Studios, UK.
Episode photo credit: Ian Jindal.
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