I’ve just had an editorial published in the Raconteur supplement in The Times, in which I argue the role of ‘carbon-based life-forms’ over and above robots. This piece was a counterpoint to the ‘store staff have no future’ debate that’s frankly ignoring the point: as retail becomes increasingly about stories and experience, it takes wonderful staff (not just wonderful robots) to bring this to life…https://www.raconteur.net/business/people-our-staff-standing-on-the-shoulders-of-robots-and-digital-capabilities-are-the-future-of-e-commerce
Latest Articles
RetailCraft 34 – ”Phenotype” – Andy Jayes of Fenwicks
RetailCraft 33 – ”The detail and the dream” – Camilla Henriksson of H&M
RetailCraft 32 – ”In the path of the customer” – Megan Maley of Zalando SE
RetailCraft 31 – ”Glass-box brands” – Provenance.org and Kingfisher PLC
RetailCraft 30 – ”Crisp in, Crisp out?” – Pepsico and Marks and Spencer
