I was pleased to provide an opening address to Gladstone’s Health and Leisure summit.I took as my theme some of the lessons that software and services providers to the leisure sector could learn from retail, but as I worked on my presentation it was clear to me that this is not a ‘one-way street’. Gladstone provides the underpinning software for leisure centres, universities and organisations and so is at the sharp end not only of the increasingly digital customer’s demands, but also needs to provide a complex service over time – whether booking and paying for yoga lessons, or accessing your higher education college.
The Summit comprised staff, customers and sector suppliers and we had a great range of interested and challenging questions.
It was an immensely rewarding event and one where my research gave me many new perspectives.
Client: www.gladstonemrm.com
Booked via: https://www.jla.co.uk/
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Great talk from @ianjindal on how tech is changing retail & service for all of us. Full of insight pic.twitter.com/HsBXbvy97X
— Bob Peck (@MakeABetterOne) June 16, 2015
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